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PixelPlot.ai (“PixelPlot”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use PixelPlot.ai, in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.
1. Who We Are (Data Controller)
PixelPlot.ai is operated by:
Legal Entity Name: PixelPlot
Contact Email: hello@pixelplot.ai
PixelPlot is the data controller for personal data processed under this Privacy Policy.
2. What Data We Collect
We collect only the data necessary to operate and improve the Service.
2.1 Data You Provide Directly
- Name
- Email address
- Account credentials
- Billing and payment details (processed via third-party payment providers)
- Brand inputs (Brand DNA, tone, messaging)
- Product information and prompts
⚠️ Brand and product data may contain personal data if you include it. You remain responsible for the content you submit.
2.2 Data Generated Through Use of the Service
- AI-generated scripts, scenes, images, and videos
- Project metadata (timestamps, edits, versions)
- Usage activity (features used, actions taken)
2.3 Technical & Usage Data
- IP address
- Device and browser type
- Log files and error reports
- Approximate location (country / region level)
3. How We Use Your Data
We process personal data only for legitimate, defined purposes:
- To provide and operate PixelPlot
- To generate AI-assisted outputs based on your inputs
- To manage accounts, subscriptions, and billing
- To provide customer support
- To maintain platform security and prevent abuse
- To improve product performance and usability
- To comply with legal obligations
We do not use your private content for advertising or sell it to third parties.
4. Legal Bases for Processing (GDPR)
We process personal data under the following legal bases:
- Contractual necessity – to provide the Service you signed up for
- Legitimate interests – improving and securing the platform
- Legal obligation – accounting, tax, and compliance requirements
- Consent – where explicitly required (e.g. marketing emails, cookies)
5. AI Processing & Data Use
PixelPlot uses AI systems to generate creative outputs.
- Your inputs are processed to generate drafts and assets
- AI outputs are generated on demand
- You remain in control of reviewing, editing, and publishing content
Important
- PixelPlot does not use your private brand or product data to train public AI models
- We do not claim ownership over your generated outputs
- Data is processed only to provide the Service and improve system quality
6. Data Sharing & Third Parties
We share personal data only when necessary, including with:
- Payment processors (for billing and subscriptions)
- Cloud infrastructure providers (hosting, storage, security)
- Analytics providers (aggregated, non-invasive usage insights)
All third parties are contractually bound to comply with GDPR and process data only on our instructions.
We do not sell personal data.
7. International Data Transfers
Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:
- EU Standard Contractual Clauses (SCCs)
- GDPR-compliant data processing agreements
8. Data Retention
We retain personal data only as long as necessary:
- Account data: for the duration of your account
- Billing data: as required by tax and accounting laws
- Project data: until deleted by you or your account is closed
You may request deletion at any time (see Section 10).
9. Security Measures
PixelPlot uses appropriate technical and organizational measures to protect personal data, including:
- Secure servers and encrypted connections
- Access controls and role-based permissions
- Monitoring for abuse and unauthorized access
No system is 100% secure, but we work to protect your data responsibly.
10. Your GDPR Rights
As an EU user, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
You can exercise these rights by contacting:
📩 hello@pixelplot.ai
You also have the right to lodge a complaint with your local data protection authority.
11. Cookies & Tracking
PixelPlot uses cookies and similar technologies to:
- Keep you logged in
- Ensure platform functionality
- Measure basic usage and performance
Where required by law, we request consent before placing non-essential cookies.
Details are provided in our Cookie Policy.
12. Children’s Data
PixelPlot is not intended for users under 18 years of age.
We do not knowingly collect data from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes.
If changes are material, we will notify you via the Service or email. Continued use after updates means you accept the revised policy.
14. Contact
For privacy or data protection questions: