These Terms & Conditions (“Terms”) govern your access to and use of PixelPlot AI, including the website, application, tools, and services (collectively, the “Service”). The Service is owned and operated by:
AI CREATIVE LABS SRL
Address: Str. Lt. Radu Beller Nr. 3-5, Sector 1, Bucharest, Romania
Commercial Register: J20/2026/02.08.74005, Bucharest, Romania
VAT ID: RO 54373025
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
By accessing or using PixelPlot AI, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility & Account Registration
You must be at least 18 years old to use PixelPlot. When creating an account, you agree to provide accurate information and maintain the security of your credentials. You are responsible for all activity under your account.
2. What PixelPlot Provides
PixelPlot is an AI-assisted creative platform for generating ad concepts, videos, scripts, and visual assets. PixelPlot provides drafts and creative assistance, not guaranteed outcomes. You remain responsible for reviewing and approving all outputs.
3. AI-Generated Content Disclaimer
AI outputs may contain errors or inaccuracies. PixelPlot does not guarantee performance, results, or compliance with third-party platform policies (e.g., Meta, TikTok). You are solely responsible for validating all outputs before use.
4. Ownership & Intellectual Property
- 4.1 Your Content: You retain ownership of your brand inputs, product data, prompts, and final generated assets.
- 4.2 License to Operate: You grant us a limited license to process your inputs solely to operate and improve the Service.
- 4.3 PixelPlot IP: All software, UI, and proprietary systems remain the exclusive property of AI CREATIVE LABS SRL.
5. Subscriptions, Payments & Refunds
Our billing is managed by Paddle. By purchasing a plan or credits, you agree to the following:
- 5.1. General Refund Policy: In accordance with Paddle’s policy, unless required by applicable law, all Transactions are non-refundable and non-exchangeable.
- 5.2. AI Credit Consumption: Because PixelPlot AI incurs immediate, non-recoverable compute costs from our GPU and upstream providers for every generation, used credits are strictly non-refundable.
- 5.3. Right of Withdrawal (EU/UK Users): By clicking “Generate” or using any AI feature, you provide express consent to begin the digital service immediately. You acknowledge that this results in the loss of your 14-day statutory right of withdrawal for the portion of the service (credits) already consumed.
- 5.4. Unused Balance: Refunds for fully unused credit packs or subscriptions may be requested via Paddle within 14 days of purchase, provided the credit balance remains at 100%.
- 5.5. Discretionary Refunds: Paddle may issue refunds on a discretionary basis. Refunds will not be issued where there is evidence of fraud or refund abuse.
6. Acceptable Use
You may not use PixelPlot to violate laws, infringe IP, or generate harmful material. We reserve the right to suspend accounts for account sharing, automated scraping, or misuse of the Service.
7. Cancellations & Termination
You may cancel your subscription at any time via your account settings or Paddle’s management portal. Cancellation prevents future billing but does not trigger a refund for the current period.
8. Limitation of Liability
To the maximum extent permitted by law, PixelPlot is provided “as is.” AI CREATIVE LABS SRL shall not be liable for indirect or consequential damages. Our total liability shall not exceed the amount paid by you in the previous 12 months.
9. Governing Law
These Terms are governed by the laws of Romania, without regard to conflict of law principles. Any disputes shall be settled in the competent courts of Bucharest.
10. Contact & Support
For refund requests or technical issues, please visit https://paddle.net or contact: Email: hello@staging.pixelplot.ai
Company: AI CREATIVE LABS SRL
Website: https://pixelplot.ai