Refund & Cancellation Policy

PixelPlot AI uses Paddle as our authorized reseller and Merchant of Record. This policy aligns with Paddle’s global standards while accounting for the high compute costs associated with AI generation.

1. General Refund Terms

In accordance with our partnership with Paddle:

• 1.1. Non-Refundable Status: Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.
• 1.2. Discretionary Refunds: PixelPlot AI may issue refunds on a discretionary basis. We generally only consider these for unused services or documented technical failures where our system failed to deliver an output.
• 1.3. Anti-Abuse: Refunds will not be issued where there is evidence of fraud, refund abuse (e.g., requesting a refund after heavy usage), or other manipulative behavior.

2. AI Credit & Consumption Policy

Because PixelPlot AI incurs immediate, non-recoverable costs from our GPU and upstream AI providers for every generation:

• 2.1. Used Credits: Once an AI generation or action is initiated and credits are deducted, those credits are considered fully consumed. Consumed credits are non-refundable as the computational cost has already been realized.
• 2.2. Immediate Performance: By clicking “Generate,” “Process,” or using any AI feature, you provide express consent to begin the digital service immediately. You acknowledge that this results in the loss of any statutory “right of withdrawal” for the portion of the service already used.
• 2.3. Unused Balance: Refunds for fully unused credit packs or subscription tiers may be requested through Paddle within 14 days of purchase, provided the credit balance remains at 100% of the purchased amount.

3. Technical Issues

If a system error occurs where credits were deducted but no result was provided:

1. Please contact our support team at support@pixelplot.ai first.
2. We will investigate the logs and, if a material defect is found, we will either restore your credits or facilitate a refund through Paddle (Ref: Paddle Policy Section 4).

4. How to Request a Refund

To request a refund for an unused purchase or a failed transaction:

• Contact our support team at support@pixelplot.ai
• Use the “View Receipt” or “Manage Subscription” link in your Paddle confirmation email.
• Visit https://paddle.net and use their support chat.
• Requests must be made within the applicable statutory period (usually 14 days) from the date of the transaction.

[!NOTE] Subscription Cancellation: You may cancel your subscription at any time via your account settings or Paddle’s management portal. Cancellation prevents future billing; however, it does not trigger a refund for the current billing period.